Ebay to help resolve issues and satisfy buyers

By the end of October, ebay will roll out a new process to help you resolve issues with buyers, even after the buyer has left negative feedback. Everybody makes mistakes – buyers and sellers alike, and buyers should have a mechanism to change feedback if they make a mistake or if the seller rectifies an issue in a timely manner. Unlike with ebays previous Mutual Feedback Withdrawal system, the new process will enable buyers to change their feedback of the seller, not just withdraw the rating. Ebay will provide more details of this new process in the fall.